FAQ

We know dental treatments (especially whitening) can bring up lots of questions, so we’ve put together everything you might want to know, from costs and eligibility to how the process actually works.

Whether you're wondering if whitening is safe, if you need to be a current patient, or what happens during a screening, you'll find the answers below. Our goal is to make this process as transparent, supportive, and stress-free as possible.

Still unsure or need more details? Don’t hesitate to reach out, we're here to help.

If needed, we’ll explain your diagnosis and refer you to a trusted local provider. We’ll ensure you’re not charged a second consultation fee wherever possible.
If you're eligible, we can refer you to the Southland Charity Hospital.
Nope! Our service is open to the wider community.
We take clear intraoral images, check your gums and teeth, and talk you through anything we see. No drilling, no pain.
We start with a free check. Whitening will only go ahead if your mouth is healthy and safe for treatment.
Some people experience temporary sensitivity. We’ll explain how to manage it.
That depends on your lifestyle—things like coffee, red wine, smoking, and curry can cause staining to return over time. With your own trays, you can do touch-ups anytime.
It’s not suitable if you’re pregnant, under 18, or have untreated dental issues. That’s why we screen first.
We operate across Southland & Murihiku. Check our bookings page for dates and locations near you. Note: some clinics, like SIT and Number 10, are for staff, students, or clients only.
Usually $400 for custom trays + product. Special offers are announced on our socials and website. Ask at your consultation!